KNF Container Depot supplies shipping containers, storage containers, office containers, trailers and related products to customers in South Africa and across Southern Africa.This Returns & Refunds Policy explains how KNF Container Depot handles returns, exchanges, refunds, defective products, damaged products and products that do not match the agreed description or specifications.This policy applies to eligible purchases from KNF Container Depot and is subject to applicable South African consumer protection laws.
KNF Container Depot accepts returns for eligible products within 365 days from the date of delivery or collection.Returns may be requested for:
Products must be returned in substantially the same condition in which they were supplied.Customers should contact KNF Container Depot as soon as reasonably possible when they wish to return a product.
Customers have 365 days from the date of delivery or collection to request an eligible return.Return requests made after the 365-day return period may not be accepted, except where a longer period or remedy is required by applicable law.The 365-day return period does not limit any rights that customers may have under applicable South African consumer protection legislation.
Returns under this standard policy apply to new products.The product should remain in substantially the same condition as when supplied.Customers should not intentionally damage, modify, convert or alter a product before requesting a return.Where a return relates to a defect, damage, incorrect product or another matter covered by applicable law, KNF Container Depot will assess the matter in accordance with the applicable legal requirements.
KNF Container Depot accepts eligible non-defective change-of-mind returns within 365 days, provided the product meets the requirements of this policy.The customer should contact KNF Container Depot before arranging or sending the product back.For large products such as shipping containers and trailers, KNF Container Depot will arrange or coordinate the appropriate return method with the customer.
Because shipping containers and trailers are large and specialised products, customers should not send these products through ordinary postal services.Customers must contact KNF Container Depot before returning a container, trailer or other large product.Depending on the product and location, the return may be handled through:
Customers will be informed of the applicable return arrangements after submitting a return request.
Under this standard return policy, KNF Container Depot does not charge a return fee or restocking fee for eligible returns.Where special transportation, collection equipment or other services are required, KNF Container Depot will communicate the applicable arrangements to the customer before the return is processed.Where applicable law requires a particular party to bear a return or transportation cost, the applicable legal requirement will apply.
KNF Container Depot accepts exchanges for eligible products.Exchange requests must be made within the 365-day return period.Exchanges are subject to:
If the replacement product has a different price, KNF Container Depot will advise the customer of the applicable price difference before processing the exchange.
If a product is delivered damaged, defective, incorrect or materially different from the agreed description or specifications, the customer should contact KNF Container Depot as soon as reasonably possible.Customers may be asked to provide:
KNF Container Depot will assess the reported issue and provide the appropriate next steps.Where required by applicable law, the available remedy may include repair, replacement or refund.
Customers purchasing trailers should confirm the trailer type, size, specifications, load capacity and other requirements before completing their purchase.Trailers are checked before leaving KNF Container Depot premises.Customers should inspect the trailer at collection or delivery and report any visible damage or other concerns as soon as reasonably possible.Eligible trailer returns may be requested within the 365-day return period and must comply with the requirements of this policy.
Shipping containers are large products that require suitable transportation equipment for collection or return.Customers must contact KNF Container Depot before attempting to move or return a container.For an approved container return, KNF Container Depot will communicate the appropriate collection or return arrangements with the customer.Customers must ensure that the container is reasonably accessible and that the site allows the required vehicle and equipment to safely collect the container.
Some products may be custom-built, modified, converted, fitted or specially configured according to individual customer requirements.These may include:
Where a product has been specifically manufactured, modified or configured for an individual customer, different return conditions may apply.Any applicable exception will be communicated to the customer before the order is completed and will not affect rights that cannot legally be excluded.
Where a return is approved and a refund is due, KNF Container Depot will process the refund using the original payment method where reasonably possible.Refund processing times may vary depending on the payment method, bank or payment provider.Where applicable law requires a particular refund timeframe or remedy, the applicable legal requirement will take precedence.
KNF Container Depot may inspect a returned product before completing the return and refund process.Customers may be asked to provide photographs, videos, invoice details or other information to assist with the assessment.Damage caused by misuse, unauthorised modifications, accidents or improper handling may affect the return assessment, subject to applicable consumer protection legislation.
For containers and trailers, customers must provide a suitable and reasonably accessible location for delivery or collection.The customer should ensure:
If special access or equipment is required, customers should inform KNF Container Depot before the return or collection is arranged.
KNF Container Depot supplies and delivers containers, trailers and related products to customers in South Africa and across Southern Africa.Our delivery areas include:
Delivery arrangements may vary according to the product, destination, distance, road conditions, site access, transportation requirements and cross-border requirements.For cross-border orders, additional customs, border, transportation or documentation requirements may apply.
To request a return, exchange or refund, contact KNF Container Depot:Telephone: +27 67 956 9787Email: sales@knfcontainerdepot.co.zaWebsite: www.knfcontainerdepot.co.zaWhen contacting us, please provide:
KNF Container Depot will review the request and communicate the next steps.
This policy operates alongside applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 (CPA).Nothing in this policy is intended to remove, restrict or exclude any consumer right or remedy that cannot lawfully be excluded.Where applicable law provides a customer with a right or remedy that differs from this policy, the applicable legal requirement will take precedence.
KNF Container Depot may update this Returns & Refunds Policy when necessary to reflect changes to our products, services, return procedures or applicable legislation.